Dear Kraken,

On the 3rd of January I wrote you this regarding case number 1070112 (open since December 12th):

Dear Kraken,

I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 1070112. I need the account to be unlocked but cannot seem to get ANY response from your support team.

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A few days afterwards I received an answer asking me to use a Google link to escalate the case, and a few days after that an email from your support asking me for a lot of information. I provided that information the next day. Your support crew member then replied (also a few days afterwards) that the request would be forwarded to your Account Access specialists. This was 10 days ago!!! Since then there has been no reply whatsoever, even when I replied the support crew email asking for a status. My account has now been locked, funds and all, for over 5 weeks!!!!!!! I HAVE PROVIDED YOU ALL THE DETAILS YOU HAVE ASKED FOR!!!! This should have been enough to release the account. I have funds in the account I cannot access. This case needs to be resolved yesterday, you cannot deal with clients in this way!!!!