I was entirely understanding of the situation when they announced these issues, currently they have ~11BTC worth of my money.
I had placed an order with them through ebay around June 10th, and even saw the auction end appropriately, however the item has never arrived, and they will not respond to any email questions. This is entirely unacceptable, I wasnt even looking to hound them down for money, just to proxy questions to their ebay sellers! They do not require their bank accounts to answer email!
Shame on you bitspend/Justin! If I don't see answers soon the next time I am in the Florida area I will go looking for answers.
I think this is the most troubling part of the situation. People would probably be more understanding if there was at least some sort of communication from Bitspend, but for the most part there has not been. Most customers did not have their issues addressed personally, and were only given vague statements full of false promises from the Bitspend reddit account.