Their services are overwhelmed.
"Due to continued unprecedented growth we are receiving support tickets faster than we can train new staff to deal with them.
DO - Expect a delay in us replying to your ticket, at the moment the wait time is around 12 days."
I hope we don't wait 12 days.
I already waited 6 days for XEM's and it is down 50 per cent. If they cannot train support staff fast enough, why be that greedy and start new registrations again?