Just thought I'd share my nightmare experience dealing with IAFCU so far.

So I got my money refunded into my IAFCU account like many others. I actually thought that the worst was over at that point and was elated.

IAFCU sent me a debit card and NO PIN. No big deal, right? Just call them up and request a new card/PIN.

Called and called and called, no answer from the branch.

Called the call center and submitted my new card/PIN request with them. I was promised that someone from the branch would call me ASAP to confirm.

No call, no email, nothing.

I gave it a day or two, then called and called and called the branch.. no answer.

Called the call center again, all they can tell me is that nobody at the branch has responded to the request.

So at this point I decided I would try the Check Withdrawal method in the online banking system to send myself a check for the entire balance of my account, just under $4000.

Upon submitting that request, the web site informs me that that amount exceeds their limit!! (Even though if you read the help section on Check Withdrawals, their own example shows a $5000 withdrawal request)

So once again I call the branch.. and I call and call and call... NO ANSWER.. EVER

So I call the call center again and THEY submit my check withdrawal request manually, but now it's up to the branch to actually process it. WHICH THEY STILL HAVE NOT

I called again today. No answer from the branch (as I write I am using my phones auto-redial to try and break through but I suspect nobody is answering calls anyways).

I called the call center again, they can confirm that both of my requests are still in the system, both have not been responded to by the branch and they also confirmed that I am not the only person who is infuriated by an inability to get in touch with anyone from the branch.

I just finally remembered that I have Kathy Piscitelli's (a branch manager) email address so I just emailed her with this whole story about an hour ago. Waiting on a response.

This is like a really bad dream. I was so fucking close to having my money back.. and now it's as inaccessible to me as it ever was.

Right back in the same fucking place I was 3 weeks ago. I have no idea if I'll ever get my money back.

Hope everybody else is having a better experience than I am.