4 days waiting answer your ticket is standart , because Iam ever waiting answer respon my ticket until one month , your problem is same with my problem last month ago.
so , just wait and be pattien guys don't panic , everything can be fine.
So you got you coins back ? I really got pissed off
https://etherscan.io/address/0x0e0aff2c0b38f186fde8083255d1065d096bd835#tokentxns They took my money, is show is got IN but they sent it OUT to their own address, what for ?!