I have a ticket open since 5 days ago, my BTC deposit was confirmed by the blockchain but the funds never arrived at my EBC account...
Checked the address multiple times and its correct
Yes, developers are working on that, and with a lot of emails/day, some emails can be missed.
Can you please tell me your email, EBC ID and hash number? Then I will forward your request to development team right now.
Thanks for your understanding,