That is the problem here a representative in Bitcointalk seems to be unavailable as no one seems to be attending to one of your concerns. Having a representative seems to be a good way to handle things outside of their website's technical support if they are unresponsive which they are. For other members here in the forum it will look like that the site is dead or worst a scam if people keep seeing that the tech support is not solving the current issues being shown in their thread.