I have used Eobot in the past but since I withdraw some ripples which never arrived at my account I stopped using it. No answer from the support. It's been a long time since I don't use it but when I did I remember that I never had any problem with BTC , problems started happening with altcoins.
I think it would have been wise from you to change those Moneros to BTC and withdraw in BTC, I am sure you would not have any problems but I wish you to get your Moneros.