Its been 4 days since the day I sent my support ticket but no one replied yet. Its stressful to see my balance appear in my wallet upon checking the explorer but not on the kraken dashboard. Not acceptable. I tried checking whether they are also active on facebook but also not. They even pinned a message telling us to send a support ticket on the kraken support. I expect I did the right thing but no reply.
They have surely a huge amount of support tickets to deal with, and once the site came back online I am sure a lot of members jumped immediately to send a ticket.
Add to this the fact that some people send multiple tickets for the same problem which doesn't help anyone and make the waiting time worst.
I had the same problem a while back, but after some hours it was showing on the account.