Denelin, we forwarded the information required for a refund to our exchange partner. We're currently waiting for an update from them: if your LTC were already exchanged to Steem, but the transaction didn't go though back in December, they will be able to resubmit it rather than converting it back to LTC. If the exchange wasn't completed, your LTC will be refunded to the address you provided to our support.

Please note that exchange refunds aren't done on our side, and the time frame for delivering them can be up to 2 months. Although in most cases it doesn't take that long.