Hi there,

I've had a similar issue, I tried to access my account after not using btc-e for a few years. They ask for drivers id and address confirmation, then 20 or so days later, ask for a passport and high res photo of you holding the passport. They will not communicate with you in any way, other than to ask for further identification documents. Kind of a scary place to be sending so much personal info.

At best it seems like they want to discourage you from claiming your funds, at worst they're collecting your info and selling it. I haven't heard of anyone getting their account access back after verification, is there anyone out there?