As i know,there is only one man working as support - Olaf I understand,that i'm not the only one that wants to reach them,but if i receive the answer it shouldn't be their copy-paste,because if my problem isn't resolved i would either quit using their service with leaving lots of negative feedback or just write the second time. So what is the problem for support to help their customers from the first time they ask,not waiting for such posts as this?