Hi there
I urgently need to reset 2FA as my phone was stolen. Have opened ticket 1403742 and escalated using the form.
I am an active trader and also have funds stuck on the exchange. Appreciate you are busy so thank you if you can look into this. Can provide whatever ID / photos required (it is not made clear what exactly is needed).
Thanks very much!
Hi dilbsuk. Milo has sent you a message and is awaiting your reply. Please answer the questions they've asked in order to recover your Kraken account.
Hello there,
I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...
Thanks in advance!
Hi FerdinandBardamu. There is a backlog right now so people will be seeing a delay in their funds being accessible on their "Trade" tab. Our developers are aware of the situation and are working on the backlog as we speak.
Deposits are disabled?
Hi LouisVuitton. No, deposits aren't disabled. Please let us know if you're having an issue by opening a ticket
here and escalating that ticket using
this form. Thanks for your patience.
@Kraken Support team
for the upcomming Antminer A3, is it possible to integrate SIA Coins for trading?
Best Regards
Willi
Hi willi9974. We never announce new coins prior to their release. Please follow our
blog and
twitter for announcements.
Hi Random423. The connectivity issues should be resolved now. Please see:
https://status.kraken.com/incidents/jtpnmgk36ph5. Thanks for your patience.
