The 12 day was,  problem is solved.

Number of ticket:
#5a579ea0398802582e8b47e9
#5a5349123988022e5c8b4a3d

TxHash:
0x2495b2d5729e8e51d48248922d993764dba2aa4420726456984f8a816f1ecf16
............................................................................... ...
08.01.2018 date,I sent the 11.62 TIME my anybits account on.
I received the information that the sending from the sending place was successful
but it does not appear in my account here.
worst of all,
AnyBits and Bitsane never responded to what I wrote.
anybits do not answer at all. interesting