What do you expect Josh_Inaba will say? The hard cold truth with a human touch?

 "Dear Clients, the truth is we have no firm way of knowing when we will get through the backlog of orders. To estimate would be pure conjecture and we have more respect for our clients than this. All we can say is we are doing our best to get through the backlog and we are confident that we will solve our production and logistics issue as soon as possible. We thank you for your patience, understanding, and the trust and money you have invested in BFL.

If unfortunately you feel you can no longer wait we understand and will offer full refunds to any client who request one in short order."

No Sonny is giving strict orders "Josh, tell them anything you want but keep in mind your performance bonus is tied to New Pre-order volumes and Pre-order refunds, so you know what you need to do!"