If we charged you 2x on the same hash PCB, please let us know the Order Number (invoice number) I will escalate this to get you the refund for the 2nd time payment.
I sent my bad S9 board only to Bitmainwarranty and they fixed it. I did not have to send the whole miner. I just looked on the website and they show you how to pack the boards
https://bitmainwarranty.com/how-to-prepare-item-for-sending-to-bitmainwarranty/(They charged me I think like $175 total and after a week the board went out again. Sent it back in and got charged another $125 I think and its worked great since.)
I placed an order on their site with supposedly 2 days shipping on the 5th, it's since been canceled and reopened about 4-5 times with no response as to when my stuff is shipping.
Think I'll stick to GPU mining after my experience with myrig.com... can't imagine having to send them something to be fixed and waiting weeks etc.