@bitpanda

Recently I shared the problem I have with Bitpanda that I was not able to verify my account for the
Silver and Gold level.

Now as i reached the limit of 10k in sales this month i have no other
option then to use another platform.

So i used bitcoin.de and made the very same verification process via IDnow
that also Bitpanda offers - and without any problem, it worked perfectly!

I think Bitpanda still after explaining it to them dozens of time still does not understand the
problem i had:

IDNow has a list of documents Bitpanda accepts
Bitpanda selected some and some they didn't.

But clearly, IDNow had absolutely no problem to verify my documents.

So, now ones again:
Why i can verify myself via IDNow on Bitcoin.de
without any problem - but the very same verification does not work on Bitpanda?

Any logical explanation for that?