Hi, I requested a refund from tradove last weekend. Joined the telegram group and was advised that refunds were being processed over the week. Still no response to my initial email. What is happening?
Hi griffyx
Thank you for your patience.
Refunds that were requested during the refund period are being processed in request order. Many have already been completed. If yours was requested last weekend, it would have been just prior to the deadline so sounds like it would have been one of the later transactions.
However, I encourage you to send a follow-up email, attaching your original request, to our team at
bbcoin@tradovemail.com just in case and for your own peace of mind.
If you still have concerns, please PM any of our admin team in the Telegram group your specific details.
Best Regards,
-Kent