Just like many other cryptocurrency involved services, Lykke is also under of high traffic. According to their blog post, Their userbase increased by 40% this December so it's also possible that it's still counting [Quoting the 40% below].
Along with 40% growth of Lykke user base in December, scalability challenges have arisen
Furthermore by reading the same article, It seems like they recently switched to semi decentralized to centralized which indicates that more users will be verifying their accounts.
In short, It can take a while.
For your ease of mind, You can send a PM to their staff here (
He's pretty active +1) :
mtnsaa