They focus on high net worth individuals. Typically these type of investors want to work with a company that is reputable. 1 market street has that.
Yeah, I can understand that they don't want to deal with low net worth individuals.
But ...
We have seen now at least 3 different physical addresses (not counting the mail forwarding to Oregon).
It almost feels like hide-and-seek.
And a phone number that is advertised as a support line, but that never works, doesn't build up reputation in my mind.
Dito for emails that never get answered at all.