This locking and blocking of coins, accounts, funds etc are reaching epidemic proportions. For as long as deposits keep pouring into their hot wallets, they will continue doing this. The solution is to stop the inbound flow of coins until it trickles down to almost nothing. When they notice that, they will start to listen and maybe even find the time to read your volumes of unresolved tickets.


So you knew they have all these customers with open tickets and yet you still made that deposit. Join the club. You now need to add one new ticket to their big pile of mostly unread tickets.... and wait. Why continue sending coins to an exchange with a notoriously poor support system, one with a very blemished reputation here and elsewhere, and a less than stellar credibility?