This twitter search (bitgrail verification) will tell you all you need to know about how BitGrail treat their customers. They're actually worse than Cryptsy (remember them)?

https://twitter.com/search?q=bitgrail%20verification&src=typd

Not one reply, update, or even acknowledgement from BitGrail...

LOL! Crypto customer service at it's absolute best. You couldn't make it up! Roll over YoBit, there's a new kid in town!