Please share your emails + language in a public gist.
This was my e-mail to
fraud@paypal.com :
Hi,
I used PayPal to place a pre-order with Butterfly Labs on xx-xx-xx for $xxx.xx.
This order has still not been filled.
I politely requested a refund on xx-xx-xx and was declined on xx-xx-xx.
Today I filed Dispute #PP-xxx-xxx-xxx-xxx. This dispute was closed for being outside the 45-day window.
The seller has violated your terms of service which clearly state that the seller "Guarantees shipment within 20 days from the date of purchase".
The seller is continuing to accept pre-orders for a product that they can not ship within any reasonable amount of time. In fact, they do not even pretend to be honoring your 20-day limit.
I have been a PayPal customer for x years. While I realize that this payment is beyond the 45-day limit, I believe PayPal should honor my request for a refund as the seller is still using PayPal to receive pre-order payments in a manner that clearly violates your terms of service.
Many people may be harmed financially by this seller if PayPal doesn't step in.
Regards,
Me
Good job. I wish every customer was as precise and calm in their correspondence with customer support / or any company in direct contact with customers.
I'm wondering if Paypal is starting to see a pattern and getting ready to sever ties with BFL. Even though Paypal gets a lot of flak by the Bitcoin community, it's nice to see them follow through on a case like this.