I have a new problem now.

On 18th January, I recieved email from CEX.IO and they asked me to sent them picture of my passport. And I did.

But on the 19th January, I received new email from them:Dear up112662167 ,We are still waiting for your response regarding the query you have sent to us some time ago. Please let us know if your concern has been resolved or do you still need our assistance.Your patience and cooperation will be highly appreciated.

So I told them again via email that I already sent them what they wanted and due to precaution  I will send them again via form on the https://support.cex.io/hc/en-us/requests/new?ticket_form_id=87564 ( their official form aplication site).

Then I received mail in which wrote Dear up112662167 ,We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.Thank you for your patience. 

And finally, in shock, today I received this: This is an email to remind you that your ticket (#631882) has been pending for 3 days and will be sent to our temporary halt section due to inactivity. You can always reopen the ticket by replying to this email.

What the f*** happened??? Please, any advice will be appreciated. I don't what to do, it's like they are not receiveng my emails neither requests but that's hard to beleive.