This is your own fault. You do not hold the private keys to the addresses and the Wabi addresses are probably different to their Ethereum addresses. They are not the same as far as i know, meaning that whatever is in one address does not translate to the other. Why did you even send Wabi tokens to ETH addresses when clearly they have got no plans of supporting wabi back then?
What you'll have to get them to do is basically import their keys into a wabi compatible wallet, which i doubt they're going to be willing to do.
What you did was basically the same as sending eos tokens to an ETH address on freewallet. Of course you wouldn't get your funds.
Now, you can just sit back and wait. It's about as much as you can do.
Yep, Its my fault to trust in a wallet like Freewallet.org, but you are wrong. Wabi tokens are ERC20 tokens built on Ethereum blockchain so you must store them in a ETH address.
Yes, i made a mistake thinking that I have access to the private key, even no backup is supported by them.
And yes again, I made a mistake thinking that they supported Wabi. Thats why Ive waited for one month until they finally add the token. I didnt blame them for not adding Wabi in one month, Im blaming them because theyve already add the token, the tx is in the wallet and transferred to their cold storage and my funds are still missing. Im blaming them because they dont answer my emails, and when they do, they dont care what my problem is, they just say "keep waiting".
I know that im screwed, but I hope that they finally can solve the problem and of course Ill write it here, maybe itll help someone in my situation.
It's not a problem of trust, really. It's a problem of you sending wabi erc20 tokens to their ETH address when they've clearly not have supported it yet. Yes, Wabi tokens are stored on the ethereum blockchain. But if they don't support it, then you're screwed.
I think you misunderstood the fact that you had full access to your address on freewallet, and thus led to this error.
Even though this is your own fault, i agree. They should be at least responding to your emails, even if they want to give you a negative response. Don't expect too much, though. If they can't even respond to your support message in a timely manner, why would they even bother doing all this for you?