If there was no bot, they should go into hiding.

If there is a bot which became unprofitable & took huge losses, they should prove it, for safety of everyone.  Show transparency & the transactions. Explain how the bot is supposed to function & why it failed.  Maybe release the code.  No point protecting a failed algorithm/ system which cost billions in damage.

If there is a bot which remains profitable, I can understand keeping the algorithm & system design close to the chest.  But then appearances are they're keeping the bot currently to profit for themselves using BTC taken from trusting investors.  Meanwhile investors & promoters are destituted, despairing, suffering depression, humiliation, blame, perhaps homelessness & starvation.
So reinstate the bot & honor pre-existing contracts at least.

If they say they can't operate the bot due to DDOS, and Bitconnect.co & BitconnectX.co are flakey as well, to the point that I've spent 5 hours unsuccessfully trying to buy BCCX; AS others have experienced...
Then how can they be trusted to create & maintain this new exchange?  And why do they need so many millions to build it.  And what's the point? If it's a low fee exchange, how are they going to earn enough meaningful profit once  distributed spread out among hundreds of $ millions of BCCX shareholders?

If they collect $500 million for the ICO, then collect $50 million in fees pure profit by end of 2019, and then somehow reward BCCX holders that's a 10% ROI in 2 years.  That's a lot of IFs.  What's the assumed purpose or ROI of holding BCCX  which were being forced into?