Thanks for your contribution to the topic and your support. I would have lost 1.7 BTC in limbo if it wasn't for your on time support. At least now we managed to cancel the order and the BTCs should be in my NH balance when they respond minus some amount that I take no responsibility in losing.

Issues like this cost people money and they must have on-time support as they promised if their system is still facing problems and they are here for long term business.

I really wonder what would have happened if I failed to reach you on time? would NH reimburse me?

I hope to get a response soon from NH