There are too many shared cases where people lost their money. Many of us have open and not resolved tickets/support requests for a long time.

It is being planned to have a legal action against Cex.io for these situations and we need to collect current status of cases.
You can check this topic to see how can you proceed for a lawsuit; https://bitcointalk.org/index.php?topic=2797855.msg28603647#msg28603647

Also, please mention your case briefly under that topic to follow open cases easily.

Please also mention if you already shared your situation before and your case had been resolved. (How long did it take? How did you solve it? etc)