It looks like I may be going through something similar. The CEX.IO fiat withdrawal to Crypto Capital went fine and I proceeded with trying to further withdraw to my bank account. The Crypto Capital web page form for providing the bank details required IBAN and has room only for one SWIFT code. IBAN is not used by Canadian banks and there is no value I can provide, so the form rejects everything I try. Then, for the USD transfer, an intermediary bank SWIFT is needed and there is no room on the form for it.

So far, I have attempted many phone calls and sent all the details to Support. Nobody picks up the phone and the mailbox is full, no Support reaction. I have also tried to get CEX.IO to do something about it, since I assume they vouch for Crypto Capital and had done their due diligence before recommending them to their customers for funding operations.

Has any of you experienced the same and how can this be solved, please?