Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

Quote from: Haladay on January 21, 2018, 07:08:39 PM

Hello Dear Kraken Support Team,

When will you enable verification tab for the new users? I've been waiting for long time but verification is still disabled. Will you re-open this feature?

Any ETA? Please pay attention to this issue as well.

Thanks!

Hi Haladay. Unfortunately, we still don't have an ETA on this. Our developers are working towards a solution and we'll let it be known once it's fixed. Thank you for your patience.

Quote from: dilbsuk on January 21, 2018, 07:49:48 PM

Hi

Unfortunately still waiting to have 2FA reset - is it due to the weekend?

Thanks

Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.

Quote from: bias on January 21, 2018, 09:02:02 PM

I must also admit that the upgrade that was taking place some days earlier,is consider a succesful one.
Considering that now to put an order is almost instant. That includes cancelations too and changing between currency/pairs is faster than ever.
Great job and big congrats Kraken! Cool

Hi bias. We're glad to hear that you like it! Thanks for the kind words!

Quote from: Nelson007 on January 21, 2018, 09:04:29 PM

Hello,

Approximately 3 weeks ago I made a new deposit to my Kraken account but forgot the reference. 2 weeks ago I raised a ticket (1307925) but apart from an automated reply stating they're sorry they did not get back to me yet, I have not heard anything. Meanwhile I have sent 3 reminders but nothing but silence.

Next to that, last week Tuesday I made a withdrawal on my account but did not get an email (nor in my spam) asking to verify my account. Ever since my payment is on hold. For this issue I also raised a ticket (1415308) but again no response whatsoever.

As the total of the deposit and withdrawal equals a significant amount, I really expect at least an answer..!! Can someone please contact me?!

Hi Nelson007. I'm sorry to hear about the delayed deposit and the withdrawal on hold. Please note that confirmation emails aren't sent out for fiat withdrawals, as they would be held if the name on the bank account didn't match.

Please escalate your tickets using this form. Thank you for your patience.

Quote from: sobiodum on January 21, 2018, 09:21:37 PM

When does Kraken enable leverage again?

Best

Hi sobiodum. Unfortunately, we don't have an estimate on that at the moment. We'll make an announcement when advanced trading is coming back. Thanks for your patience.

Quote from: Avelache on January 22, 2018, 05:20:41 AM

Via funding/withdrawal I tried to withdraw crypto, but I get the following message:
This action is not available for tier level 2

Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

I do have tier2 verification and tier2 says I can withdraw $2.500 crypto per week. As this is the first time I am trying to withdraw I'm not sure if I did the right thing? Or is there perhaps still an issue with being withdrawals disabled?

Hi Avelache. Unfortunately, this is an error that some clients are still receiving. Usually clearing your cache and trying again helps resolve this issue. Thanks for your patience.

Quote from: chefkolonel on January 22, 2018, 11:25:00 AM

hi kraken,

im not able to withdraw euro or btc.

it says

Withdrawals are not currently available

Withdrawals are not currently available in your account for this asset. Your account funding limits may have been exceeded or the asset may be tied up in open orders or positions. If not, it is probably just a temporary technical issue - please check back later and contact support if the problem persists.

my funding limits are not exceeded, funds is not tied up in open orders.

got some open positions but not big.. before the update it wasnt a problem to withdraw..

see ticketnr 1373117

Hi chefkolonel. I'm sorry to hear that you're having some trouble withdrawing. Please confirm that the asset that you're trying to withdraw isn't tied up in open orders. If it's not, please escalate your ticket using this form. Thanks for your patience.

Quote from: unicorn1 on January 22, 2018, 12:47:32 PM

Hi!

Please advise if I can withdraw my USD balance (after selling BTC) through Bank Wire to my local Bank in India?

Thanks a lot!

Hi unicorn1. Yes, you can withdraw USD to India. To withdraw USD to an Indian bank account you would need to use SMBC (SWIFT) which would require Tier 3 verification. For more information please read this support article.

Quote from: figaro33 on January 22, 2018, 02:06:44 PM

I did all what you ask me to do, and i am still without news about my money !!! 4 money transfer for about 8000 and you are not able to tell me where is my money !! What can i do ? What i have to do Huh

Hi figaro33. It looks like Jim has already solved your ticket. If you need anything else just let us know.

Quote from: bettomane on January 22, 2018, 04:09:43 PM

Hello Kraken support , i have opened 6-7 tickets from saturday from my 2 deposit ON HOLD made with internal transfer from FIDOR , i'm not received any answer

This is the number of deposits

Deposit QCCP4PN-CYLRKW-AV6RDU

Deposit QCC35AO-WCW6FP-HOAK6S

This morning i try to made another transfer just 199 and this is credited in 1 minutes and the 2 deposit of saturday still ON HOLD ....

I'm waiting for your reply

thanks

Hi bettomane. Please only open one ticket per issue as opening many will only cause further delays. Please escalate one of your tickets with this form and one of our agents will be with you as soon as possible. Thanks for your patience.

Quote from: Donadonuts on January 22, 2018, 06:18:18 PM

Hi Kraken

Need help Embarrassed

hello, I made a transfer but I forgot to put the reference of my account
My request (1380327) 01/16/2018

Best regard

Hi Donadonuts. Without a reference we'll need to manually assign your deposit. Please escalate your ticket using this form and we'll be with you as soon as possible. Thank you for your patience.

Quote from: megashira1 on January 22, 2018, 06:37:19 PM

I don't receive the confirmation email that is required for withdrawals so my withdrawals are perpetual stuck 'on hold'.. anyone? Huh

Hi megashira1. I'm sorry to hear that your funds are on hold. If you could please escalate your ticket using this form, one of our agents will be with you as soon as possible. Thanks for your patience.