Regarding our monero adress it should work, be aware that copy-pasting the adress add a space, you can check it in word for example.
You mean, the space in the middle? I've kept, still to no success. Any chance you can put a link to the monero explorer, including the address?
Regarding the pm you should be able to contact us.
I've checked the option to receive pms from newbies, and so have been able to send one to you.
We sent you all the information thought PM.