Post
Topic
Board Web Wallets
Re: Freewallet.org - "missing" tokens for 1.5 months
by
pablogarcor
on 23/01/2018, 08:38:39 UTC
pablogarcor, once the support for WABI tokens is added, all new transactions of such tokens will be automatically posted to our users' wallets and available in our Token Wallet app. However, if your transaction was made BEFORE the support of such tokens is enabled, we will need to manually rout it to your account. It takes time and human resources as well.

If you've already submitted your transaction details to our support team, your case is in progress. Please provide your user id or a ticket number for us to follow up on the status of it. Looking forward to your reply!

Thank you for your answer.

My user id is c7236943. I really appreciate the efforts of the freewallet team, and I hope you can solve my problem as soon as possible Smiley