Post
Topic
Board Service Discussion
Re: I’ve lost my Google Authenticator
by
up112662167
on 23/01/2018, 10:07:46 UTC
CEX.IO is the best!

I got email:

Dear up112662167,

Please allow me to express the sincerest apologies from the entire CEX.IO team for the delay in processing your request.
Thank you for the information provided. We're happy to inform you that your 2FA will be disabled as soon as this information is checked and approved by a supervisor, after this you would enable it again to protect your account.

We will notify you via email as soon as 2FA is disabled on your account.

We highly appreciate your patience and understanding.

Best Regards

Nick
CEX.IO Support Team
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I will update all of you with the final update and then I will lock the threat. Thank you all for the support. You all have my graditude.