We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.
We are grateful for your understanding and staying with us through this complicated period.
We are rely fed up with the same story...
If there is that much demand, then recruit 100 people or 1000 people or 10000 people but DO NOT HOLD OUR MONEY!
It is obvious that you use our money for daily interests, crypto trading or whatever...
Even small exchanges in Mozambik process their withdrawals with automated API's and I have been waiting for a Crypto Capital withdraw for days...
If you are not going to let us withdraw our money in a reasonable time, then do not accept any type of deposits...
IT IS 2018, YOU CAN NOT HOLD PEOPLE'S MONEY FOR DAYS-WEEKS-MONTHS... YOU SHOULD ALSO PAY BACK WITH A PENALTY FOR THE INTEREST
Cex IO is a one way dark hole - Your money goes into it but never comes back
Process my payment please:
Transaction ID: 5470201897
User: up110029869
We understand your concerns and are doing everything possible to ensure that everything flows smoothly. Still, not always and not everything depends on us, especially with respect to the cases that involve financial transactions. While you are waiting for the confirmation of the payment, you can ask to reverse the transaction, and the funds will be turned back to your account. Then you will be able to withdraw them using another payment method.