Hi!  I have a similar problem, I have £16k waiting in a pending transaction 'waiting for authorization' to be sent from my CryptoCapital account to my bank account in the UK.
Have you had your queries answered or resolved?
We can join forces to see if we can press them a little harder maybe?

I think CryptoCapital is under resourced in terms of customer service.  This maybe the real issue, but I think they need to tell us.

Has the money actually left your CryptoCapital account?

-Sid-