That being said I would not simply take a PP CS agents email as gospel, I personally would be on the phone politely pointing out that BF Labs appears to breaking PayPal ToS (and FTC regulations by refusing refunds). Keep going up the ladder on the phone it will likely yield the best results.
I agree.
I sent several e-mails (mainly to establish a paper trail), but
I got farther with the phone calls. None of my PayPal calls were short, and I never accepted "no" as an answer.
In my opinion, phone calls and stubbornness are the keys.And patience! You need patience when speaking to anyone at Paypal...