Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

Quote from: AniceInovation on January 22, 2018, 10:19:22 PM

Please check ticket 1388812

Thanks, Anice

Hi AniceInovation. Could you please escalate your ticket using this form? Thank you for your patience.

Quote from: rollerdyke44 on January 23, 2018, 01:16:43 AM

Kraken!

quick question, is enabling 2FA broken or im stupid? I scan the qr code on authenticator but it doesnt work

Hi rollerdyke44. No there shouldn't be any issues with 2FA. If you're having trouble setting it up please open a ticket here and escalate that ticket using this form. Thanks for reaching out!

Quote from: landho on January 23, 2018, 03:12:20 AM

Anyone else having trouble with crypto withdrawals?

Made an ETH withdraw which took ages, so I did a USDT withdrawal. It's still in 'pending' state after 3.5 hours.

-- Update --
Withdrawal in status 'Success' after 4.5 hours

Hi landho. I'm glad to hear that this has already been resolved. If you need anything else please let us know.

Quote from: jayjpass on January 23, 2018, 09:20:27 AM

I have the same problem, wait two hours

Hi jayjpass. If this is an ongoing issue, please open a ticket here and escalate that ticket using this form. Thank you for your patience.

Quote from: win07 on January 23, 2018, 07:14:58 PM

Deposits are now very slow 5 days.

Hi win07. Depending on the funding method, 5 days could be a normal amount of time for a deposit to be credited to your Kraken account. Please see this support article for more information. If you are noticing a delay longer than specified on the support article, please open a ticket here and escalate that ticket using this form. Thanks for understanding.

Quote from: LeGaulois on January 23, 2018, 07:50:40 PM

I am hoping it's just a temporary bug. While trying to withdraw some coins the system tells me my current tier level is insufficient for this functionality and I need to verify my account to increase my tier level.

I am a tier 2 user since the day 1 and I have always been able to withdraw coins or fiat. I checked the "Get verified page" and see no change in the multiple tier levels ( Tier 2 daily limit: Withdraw (fiat) $2,000 -- Withdraw (crypto)$5,000.00)

I am a lot below the $5,000 limit :/

Hi LeGaulois. This is a bug that was around before the trading engine was updated and should be fixed at this point. What I would suggest is to clear your cache and refresh the page. Thanks for reaching out.