I did not actually believe that you would post a reply anywhere, since there was none at twitter or in the forum.
Everything you explained sounds logical and that just might be the case, BUT... not giving any information to your customers definitely fire ups the situation more then anything.
Sending automated e-mails is okay if you have a more wider problem, but not giving at least 1 simple message with an update of the situation is what brings people to think the worst.
I would like to believe that everything you say is correct and that it was just a technical problem that will be solved soon. But for the moment, from all the people in the forum and in different chat rooms, only 3 reported of getting the coins. I did not get anything yet and its been more then 6 days.
There are plenty of customers waiting even longer then me.
Releasing an official statement is something that your customers deserve and something that can calm everyone down.

For the moment i keep waiting for the deposit and definitely WILL update if it arrives. Also will update the thread if everyone in the threads reports that the problem was fixed.

Anyone interested in depositing in ANY exchange should first check the current situation around it and make an informative decision, this is simply a MUST.