I'm EU citizen & they disabled my enhanced account 37 days ago, they have all my personal info, passport, country ID, selfie, mobile #, all checked & approved. No response at all tkt #555400, "next generation crypto trading" with old mafia behavior.
Did your account get enhanced status before they started using jumio to verify accounts?
The situation is even more worrying if they make you verify through jumio then disable your account afterwards.