that is a thing I clearly realized. We will do our best to provide the satisfactory customer service when the exchange get online.
Can I know what is the tentative date your exchange will be able to accept traders? As others suggest, you can give sign-up bonus to traders to give them more confidence to your platform.
Our exchange will available at early March, but these is slightly possibility that could earlier than the plan. I will inform everybody when it gets online, and look forward to get further feedback from you!