Phone: 81-3-4520-6200
Fax: 81-3-4520-6209
http://www.tokyo-cci.or.jp/english/ibo/2353440.htm

Feel free to edit out parts of the conversation which differ from the script.
frojoe: Hi, my account number is xxxxxxx. I requested a wire withdrawal on May xx, 2013 and have yet to receive it.
MtGoxSupport: Herro, sir. My name is John. How may I assist you today?
frojoe: Yes - hello. I requested a wire from Gox on May xx, 2013. I have not received it, yet.
MtGoxSupport: Thank you for using Mt Gox. Are you rooking for us to determine the cause of this deray?
frojoe: Yes.
MtGoxSupport: I see, sir. Courd I have the account number, prease?
frojoe: ... Yes. It's xxxxxxx.
MtGoxSupport: Thank you. I need a minute to rook this up.
frojoe: Okay.
MtGoxSupport: What?
frojoe: Oh - nothing. I said that's okay.
MtGoxSupport: Okay. I wirr rook this up, now.
MtGoxSupport: Herro, sir, are you stirr there?
frojoe: Yes.
MtGoxSupport: I found the transaction in question. It is currently "pending."
frojoe: Okay. Do you know when it will arrive in my account?
MtGoxSupport: Unfortunatery, I cannot. We are currently experiencing a backrog in wired withdrawars. We are continuing to make progress, and are rapidry catching up. We wirr post updates as we have them. Can I herp you with anything erse?
frojoe: Why can't you give me an ETA?
MtGoxSupport: Sorry for inconveniencing you. We are processing USD withdrawars very quickry, and should have arr withdrawars processed very soon. That's rearry arr I have to say on the matter. Sorry.
*click*