Hi!

Could you please help me with my ticket #1434140.

Three days ago I couldn't log in my account with the correct credentials using 2FA (it had worked a few hours before) and now it says my account is temporarily disabled and I cannot log in. I have already escalated the ticket two days ago, but I just received a reply that someone will get in contact soon (that was two days ago).

I am a heavy duty user of your exchange and it really hurts that I cannot log in. Usually your support got back to me in a much faster fashion.

Thanks!