So have you two both relieved coins? And is this into the online wallet?
I have seen many people here having problems with ETH. I was jsut wondering, did you send ETH from exchange or from ETH based wallet like Meta Mask? I am starting to think that some people might have scrumbled those two VERY different options together...
I transferred from one of my shared btc / eth wallets which is blockchain. I then added my tx hash as reference and have since emailed all the info again with no reply. I think it's the lack of communication I find frustrating. I was going to put a couple of eth in, but due to getting no reply and a knock of my confidence I have left it at my initial buy in