Never thought I would post one of these but Amagi Metals in my eyes is no longer a trusted site for ANYTHING. I have tons of emails filled with lies for over a month now that are just ridiculous. There are others in the same boat but I guess someone has to speak up.
https://bitcointalk.org/index.php?topic=130831.420TU.SILVER deals exclusively with Amagi Metals. They are very responsive in E-Mail and have worked with me personally to resolve international customs disputes.
Examining your post
here, it seems that there was a two week shipping delay, which is quite normal. I find it difficult to believe you are having an issue with them as you have described it. Fortunately this type of complaint is very easy to resolve. Just post your tracking number and we will be able to see where the delays occurred. They did ship the metal, didn't they? I don't really see why you are so upset.