nothing illegal.. apparently 2 factor authentification is the cause. But 10 years.. 1 week hum ok.. But 10 years ?!
they don't respond me since past month.
Thats quiet odd to have that kind of fund hold. Usually i do see up 3 days to 1 week max regarding on these cases. Have you sent them ticket why it do have such ridiculous hold of funds? Thats too exaggerated and just been said above consider those funds lost already.If they dont show some interest on answering you regarding on this matter then it signifies shady as hell. I havent heard about them too.