Hi,
it's now 14 days since your blog post where you stated you'd refund people within 14 days.
I have not had any communication from you since, nor any refund. Also my Support ticket has not been replied to since 15th January and further emails have stayed unanswered. Same for messages on Twitter :/
Have you shut down completely now and running away with our money or what's going on!?
Thanks!
Hi,
I apologise for the radio silence regarding refunds from bank transfers. Your funds have been sent out from our old bank partner and are on their way to our BitPay account. On arrival, we will begin the refund process. Furthermore, we will post a public announcement later today with more details.
Best regards,
Robert @Bitwala