Unit Batches
Batch three have completely left our hands, may DHL be swift in their deliveries. The refunds will shortly follow, this is the same for any tradein orders ( ran into issues such as some people were receiving their address to pay while other are not). we understand we are very late in this department of processing any customer support related issue, we will not be making any excuses, but this is literally the only thing left on our plate now. In the future we hope to eliminate this problem by selling only in stock products that will ship in under 3 days.
On the horizon are two new product designs, we are fairly happy with the batch 3 design, which will conclude as the Avalon Version 1 final design. In addition we will have a new 2 module unit coming to market and a 2U 17inch deep server blade slated as Avalon Version 2.
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Why can't you begin processing refunds now? Why didn't you start them weeks ago? It's not like you're personally assembling Batch 3 units and you already know which units to withhold from shipping. Please tell us concretely when you will being processing refunds. Most of us have plans for the Bitcoins that you have tied up and are unable to execute those plans while you hold them. We are missing potential investments everyday you hold them.