And to Benturas: Its not about being greedy its about being on time and doing business right. My Father taught me to be a man of my word and have integrity. Own up to your mistakes and show accountability. In this case: "Excuses are like Assholes. Everyone has them and they all stink."
Does "doing business right" mean ignoring credible threats of violence?
No it means to deliver products and services at the timelines that you give. To deliver in a timely manner and to own up to why or what is going on.
Credible threats of violence can be dealt by hiring security and police escorts, etc. Thats about what everyone else in the world does when they have a very valuable service and product to offer.
And lastly, I bet these "credible threats of violence" were somewhat self-inflicted, Yifu was not communicating with his customers regularly and thus was not very transparent. This pissed a lot of customers off. If you have more delays and excuses, let your customers know what is going on and stop giving half ass customer support.