Finally after almost a week they answered my Ticket with a cold message:
We have issues with XVG. Please, wait for further announces.
2018-01-26 23:49:30
and obviously it's impossible to reply due "Our queue is full blablabla..."
Ooohhh ... And you are lucky i have not even this answer since before the vacations
yea but I'm thinking it as "stop boring us with new tickets every day about same topic..."