I withdraw twice on CoinExchange. But the txid is 1 and I haven't received any coins. I created a support tick on CoinExchange but no reply. It's been 10 days.

Time   Coin   Amount   Fee   Receiving Address / txid   Status
2018-01-18 01:12:13   SURGE   941.99421933   0.01000000   SkY648vNsofBYSjprAT8N73LR45aZmHiui  / 1    Completed
2018-01-15 04:31:55   SURGE   2352.29209175   0.01000000   SkY648vNsofBYSjprAT8N73LR45aZmHiui  / 1    Completed

Anyone can help? Thanks.